Booking Terms and Conditions
BOOKING DETAILS
A 25% deposit is payable on each reservation. Payment of the deposit confirms that you accept our terms and conditions. The final 75% balance is due 8 weeks before the start of the booking.
Well behaved dogs are welcome by arrangement at each of the properties at an additional cost of £50 per dog with a maximum of two well-behaved dogs. It is not permitted to go out and leave your dog unattended and they are not allowed on furniture or bedding.
The deposit and balance payments are to be made by bank transfer. When you request a booking with us you will receive a deposit invoice with our details.
TERMS & CONDITIONS OF BOOKING
1. Period of Let. The Let will commence at 4:00pm on the day of arrival and will terminate at 10.00am on day of departure. The property is let for holiday purposes only and only to the persons named on the booking form.
2. We operate a strict “no smoking” policy in all our properties, this includes the use of e-cigarettes.
3. Booking and Payment. A booking is accepted following completion of the booking form by the Guest and subsequent confirmation of availability by the Owner (the Owner is defined as either Riverside Mull Limited or Boathouse Mull Limited). The booking will be held for 48 hours pending payment of the deposit by bank transfer. If the deposit is not received in this time, the confirmation of availability no longer stands. The balance of the charge shall be payable 8 weeks before the commencement of the letting period. If the balance is not received by this date, the Owner will be entitled to re-let the property and the deposit will be forfeited by the Guest.
4. For bookings made less than 8 weeks in advance, full payment is required at the time of booking. Once the booking is confirmed by the Owner, the Guest is responsible for the full hire charge to be paid by bank transfer.
5. Cancellations. Bookings are non-transferable and non- refundable. We strongly recommend that the Guest takes out a travel insurance policy that covers cancellation by the Guest.
6. Availability. If the property cannot be made available for the period booked due to events beyond the Owners’ control and the Owners are forced to cancel the booking, the hire charge will be refunded in full, and the Guest will have no further claim against the Owner.
7. Services. Electricity, heating, bed linen and towels are included in the hire charge. We reserve the right to charge for electricity should we deem the use to be excessive.
8. Number of Persons using the Property. The number of persons occupying the property should not exceed 4 in the Boathouse & 6 in Riverside House. Subletting is strictly prohibited.
9. Please note that at present we have no facilities for charging electric vehicles at any of our properties. The mains supply at each of our properties is not set up for car charging and this is strictly prohibited and against the terms of the property insurance.
10. Complaints and Problems. Should there be any problem or cause for complaint during the letting period, please contact The Estate Manager who lives at Gardener’s Cottage, adjacent to the main Whitehouse. They will endeavour to rectify the problem.
11. Breakages or Damage. For the benefit of the next guests staying in the property, please advise us of any breakages or damage that occurs during your stay. Accidents do happen and we do not charge for minor breakages or damage which occur because of normal use but reserve the right to charge reasonable payment for breakages or damage which occur because of reckless or deliberate misuse. Any missing items must be paid for in full. A charge may be levied to cover any breakages and/or damages.
12. Care of Property. It is the Guest’s responsibility to take reasonable and proper care of the property, its furniture, pictures, fittings, and effects in and around the property and leave them in the same clean and tidy condition and state of repair as they found them on arrival. In exceptional circumstances, additional cleaning charges will be imposed depending on the state of the property at the end of the letting period. It is also the responsibility of the Guest to ensure the property is always left secure when it is unoccupied during the period of let.
13. Injury, Loss, or Damage. The use of the property and its equipment is entirely at the Guest’s risk. The Owner does not accept responsibility for injury sustained by the Guest and/or a member of his or her party, nor for any loss or damage to their belongings, including motor vehicles.
14. Right of Entry. The Owner reserves the right of entry to the property at all reasonable times for the purposes of inspection or to carry out essential repairs, cleaning, and maintenance.
15. Contract of Hire. This Contract of Hire is between the Guest and either Riverside Mull Limited or Boathouse Mull Limited, the management companies of the properties.
Please note that by making a booking by email or telephone with the deposit/hire charge paid, you have accepted these terms and conditions. You must ensure that ALL members of your party understand and comply with these terms and conditions. A legally binding contract has been entered into. The Owner reserves the right to demand the immediate departure of any guests who fail to comply with these Terms & Conditions and for conduct deemed to be detrimental to the property.
All the information on our literature and website is believed to be correct but we cannot accept liability for losses arising from any unforeseen changes, errors or misunderstandings and we reserve the right to alter or amend the facilities we offer.